What does retention look like when an actual piece of mail beats the inbox to the customer?

Atelier Commerce is a New York lifecycle marketing agency for emerging and mid-market DTC brands. We design interconnected ecosystems where every channel pulls from the same customer data, and growth compounds instead of leaking between tools.

We organize the work around three lifecycle pillars:

• Growth Marketing. Paid media, SEO, partnerships, and direct mail acquisition (PostPilot Cardalogs, LifeMatch).
• Retention Marketing. Klaviyo-led email and SMS programs orchestrated with PostPilot mailers as a connected channel.
• CRO & Experience. Shopify site work informed by what physical mail can do that digital can't.

Where we go deep

• Paid media. Full-funnel Meta, Google, TikTok, and emerging channels working alongside PostPilot's acquisition products.
• Email & SMS marketing. Klaviyo lifecycle flows triggered to fire physical mail at the right moment, winbacks, VIPs, lapsed customers.
• Branding & web design. Figma-led design systems extending to print so the postcard looks like the brand, not stock catalog art.
• CRO and physical mail. Connected to the same ecosystem, measured against customer lifetime value.

Enriched product data and AI enablement

Modern channels are only as smart as the data feeding them. PostPilot's AcquisitionAI uses identity matching to find lookalike prospects, turning Klaviyo segments and Shopify customer data into a mailing list that's actually targeted, not sprayed.

Built for the PostPilot era

You get 100+ notifications per day and one piece of mail that matters. As Klaviyo's Premier Direct Mail Partner, PostPilot slots into the same flows we already run, so the mailer arrives at exactly the right moment in the customer journey rather than as a one-off campaign. A retention channel that breaks through where email and SMS can't, with measurable ROAS tied to real Klaviyo segments.

Let's build something worth talking about.